"I joined during the height of the COVID pandemic. Starting remotely, at a time when most of the team already knew each other, could have been a challenge. But thanks to the welcoming and inclusive nature of this group, I felt like one of the team from day one.

Despite the distance, I was treated as an equal, with my ideas being listened to and valued. The trust placed in me allowed me to contribute to and even work solo on several projects. It’s remarkable how seamlessly I’ve blended in, to the point that I believe many wouldn’t even realize I’m a contractor!

It's a culture where everyone, regardless of their position or how they started, feels they are making a difference each day.

It’s been a pleasure being part of such a supportive and collaborative team, and I’m grateful for the opportunity to continue working with all of you."

"My name is Jon Magnus Hushovd, and I’ve been with Puzzel since 2007. Over the years, I’ve been fortunate to take on more responsibilities and now work as Director Customer Care. I oversee our Support Teams and Service Management function, with a focus on ensuring that our customers love us and stay with us.

What I love about Puzzel is the strong sense of teamwork and support across our different departments and offices. My colleagues are highly skilled, engaged, and always ready to help. During my different roles, I've consistently had the challenges I need to grow professionally.

Over the years, I’ve also seen and been a part of the company becoming more professionalized and increasingly international in its operations, with both positive and challenging aspects along the way. Being part of an international company also allows me the opportunity to travel and connect with people from different cultures. And of course, the social activities we arrange keep things fun and allow us to get to know each other better."

"My role within Puzzel is as a champion for our customers and the team that I lead, spending much of my time ensuring that we always have a customer centric perspective on everything that we do. I have been with Puzzel since early 2024, and my title is Customer Success Director.

I am very passionate about what I do, because I get to go to work every day either in the office or remotely and support a truly wonderful team on their individual developments and journeys through their careers. Though I might just be a flash in the pan across their whole careers, my ambition is always to make as positive an impact as I can with that time, and hopefully see them excel and even exceed me.

I love working in Puzzel because there is so much room for me to make a positive impact, both on a personal level but also organizationally. Nothing is great all the time, and Puzzel is no exception to this. But we are always committed to working on making things better through mutual trust and by standing strong together. As long as we do that, I know I am in the right place for me. "

“I've been at Puzzel for a year and a half now. I'm a sales engineer, which is one of the most varied and exciting roles you could find yourself doing! Overall, we're here to provide technical support to all of our commercial functions. What that means in practice is that we do demos, we write scope documents, we solve technology problems, and we're the go to for any and all technical answers. It's our job to tell existing and future customers how our technology delivers value to them and it's up to us to show it, too!

What I love the most about Puzzel - at heart, I'm a product man. The product at Puzzel is superb! It's versatile, it's powerful, and seeing how our customers use it to solve business critical problems is a real joy. It's even better when you know you helped them figure out how Puzzel can take their customer service to the next level!

A special mention, too, has to go to my colleagues. Puzzel is full of brilliant people, always happy to help, and always able to turn a bad day into a good one.”

"I have been with Puzzel since 2019, working as a Fullstack Developer for Puzzel Case Management.

My role involves developing new features, enhancements, and UI/UX implementation.

My favourite part about working at Puzzel is collaborating with intelligent people. The synergy of our skills and work ethics is the epitome of teamwork. I also appreciate the company's vision and values, which drive us to deliver quality service and provide the best experience possible for our customers."

“I have worked at Puzzel since 2011 and head up our Customer Success Group. My role is to ensure our customers get the best possible service from Puzzel. The Customer Success Group are responsible for implementing and configuring the solutions and ensuring our users are fully enabled. ​

Our Customer Care team support and helps improve our customer service throughout the entire lifecycle. ​

I love working for Puzzel because we deliver services that make a difference to our customers, and I get the chance to work with some the most skilled and motivated professionals in the industry!”

“I have worked at Puzzel since January 2020 as UX Developer. My role is to ensure that users understand how to interact with our products, solve user problems and create the best possible user experience.

Product owners will give me an overview of the project, and we will have a series of discussions for ideation sessions. I do research analysis and create realistic renderings of the user journey, what a product or feature will look like, how it will be used, and if it will meet the requirement and goals.

I love to collaborate with other Puzzelers, who are all smart and diverse individuals. The trust placed in me inspires me to be productive and excel in my field.”

"My name is Sofia Rossi, and I have worked at Puzzel for five years. I'm the Director of  Customer Enablement and are responsible for managing our four teams who do our customer implementations. We're a group of 30 people System Engineers, Integration Specialists, Solution Architects, WFO  Consultants and Project Managers.

Our mission is to transform our customers' needs, requirements and wishes into solutions that will make them champions in customer service for their clients.

What I love most about Puzzel is the dedication I see in all my colleagues, all the expertise and how everyone is so willing to share their knowledge. I know that whenever I am faced with a challenge, there is always a Puzzel friend who is happy to help.”

"I started at Puzzel in June last year as Chief Information Security Officer (CISO), so I'm pretty new.

As CISO, I'm responsible for driving and coordinating Puzzel's information and cyber security with the purpose of managing risk and creating trust in Puzzel's services. This means that I get to spend a lot of time answering customer questions and speaking with people in every corner of Puzzel, which is great!

I love how everyone at Puzzel is open and easy to speak and work with. This, together with the mindset to constantly improve, makes Puzzel a great place to work."