Who are we?
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀
Why we’re proud
- 2024 CX Awards Winner, ‘Best Mid-Market Contact Centre Platform’
- Puzzel was recognised as a 'Leading European CX Vendor' in 2024
- Best Practices Company of the Year 2023
- We recently received a 'remarkable' customer NPS score of 37
- Consistently high Glassdoor ratings
- Puzzel places high importance on work:life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
- We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness
Key Data Points
- €57m in revenue FY2024
- 20% average year-on-year revenue growth
- Currently ~300 employees
- Used by more than 1100 businesses across 40 countries
- Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly
Meet our Puzzelers
Workplace & culture
We are proud with our strong company culture and friendly atmosphere, pleasant working environment and colleagues with extensive experience and technical expertise.
We have an environment that is characterized by freedom and confidence to the individual employee, professional challenges and great professional and personal development opportunity.
Great people, of course! We Puzzelers are a diverse and inspired bunch who work hard and are passionate about what we do.
To work at Puzzel is an opportunity to influence and shape your own position in a company with big plans ahead.
Read what it's like to work at Puzzel
Current job openings
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AI Trainer – Customer Enablement
Customer Success Group · Copenhagen, Aarhus · Hybrid
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Sales Development Representative – Denmark
Commercial · Copenhagen, Aarhus · Hybrid
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(Senior) Account Manager - Sweden
Commercial · Stockholm, Sweden
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Technical Support Engineer – AI & Chatbot
Customer Success Group · Sofia, Bulgaria · Hybrid
Our Values
Our team of Puzzelers are at the heart of everything we do. Success comes from our employees and we have built our culture around our Nordic roots, along with our values of Built on Trust, Stronger Together & Stay Hungry.
We share information and ideas openly and with confidence and are direct and honest with each other. We work hard and enjoy what we do while constantly evolving to remain up to date with current thinking and innovation. We are passionate about being responsive to both our diverse customers and employees. All of this combined means we can achieve the ultimate goal: an inspired workplace with the culture and values to match.
Built on Nordic heritage
About Puzzel
Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. We are headquartered in Oslo, Norway and have operations across Sweden, Denmark, Finland, United Kingdom, Bulgaria and the Netherlands.
Already working at Puzzel?
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