We are Puzzel
Puzzel is a fast-growing B2B SaaS company. Already #1 in the Nordics, our ambition is to become the clear European market-leader in the coming years 🚀
We are specialists in customer experience (CX) with a focus on omni-channel customer engagement platform (the category is called ‘CCaaS’ or ‘Contact Centre as a Service’) with the flexibility and scalability to support local enterprises and global corporations, manage their customer interactions and support their busy teams.
Headquartered in Oslo, Norway and with further offices in the UK, Sweden, Denmark, Bulgaria, Netherlands and the Philippines, we are a diverse group of go-getters with 25 years of pure cloud experience.
We work hard and we play hard, making sure we constantly evolve to stay ahead of the curve. We have an annual kick-off party to celebrate our successes and plan for the year ahead and pride ourselves on being inventive, dependable, adaptive and empowered. We value open communication and honesty to confidently deliver the best service and experience to our customers.
Why we’re proud
- 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
- Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
- Best Practices Company of the Year 2023
- We recently received a 'remarkable' customer NPS score of 37
- Glassdoor rating of 4.4
- Puzzel places high importance on work:life balance and flexible working hours - as recognised by Flexa!
- We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness
Key Data Points
- €50m in revenue FY2023
- 20% average year-on-year revenue growth
- Currently ~240 employees
- Used by more than 1100 businesses across 40 countries
- Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly
Workplace & culture
We are proud with our strong company culture and friendly atmosphere, pleasant working environment and colleagues with extensive experience and technical expertise.
We have an environment that is characterized by freedom and confidence to the individual employee, professional challenges and great professional and personal development opportunity.
Great people, of course! We Puzzelers are a diverse and inspired bunch who work hard and are passionate about what we do.
To work at Puzzel is an opportunity to influence and shape your own position in a company with big plans ahead.
Read what it's like to work at Puzzel
Puzzeler perks
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Great compensation package:
Holiday days • Pension Insurance • Benefits package
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Work - Life Balance:
Flexi time • Remote working options • Nice city offices
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Company social activities and Puzzel Care:
Training and events attendance • Yearly kick off events • Birthday gift
Our Values
Our team of Puzzelers are at the heart of everything we do. Success comes from our employees and we have built our culture around our four values and encourage Puzzelers to be inventive, dependable, adaptive and empowered. We share information and ideas openly and with confidence and are direct and honest with each other. We work hard and enjoy what we do while constantly evolving to remain up to date with current thinking and innovation. We are passionate about being responsive to both our diverse customers and employees. All of this combined means we can achieve the ultimate goal: an inspired workplace with the culture and values to match.
Hear from Puzzelers
About Puzzel
Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. We are headquartered in Oslo, Norway and have offices across Sweden, Denmark, United Kingdom, Bulgaria and the Netherlands.
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