FP & A Analyst - OPEX
Sofia, Bulgaria | 30-35k EUR per annum

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Read more about us here.

What you'll do 🏡💻

We are looking for a proactive individual with a background in financial analysis, planning or control who is looking to move into a role with holistic overview of the Operational Expenditure across the business, with the strategic vision to help advise and suggest changes/improvements to better manage expenditure and reduce costs over the course of the year, whilst also ensuring the OPEX remains within forecast.

You will need to ask why, connect the dots across the business, and bring a point of view. Experience in a SaaS or software company is strongly preferred - you will be more effective from day one if you already understand how these businesses are structured and how they generate revenue.

3-5 years of relevant experience is sufficient, but attitude and commercial instincts matter more than tenure.

Responsibilities:

• Managing the OPEX P&L budget across the organisation.

• Managing services revenue recognition and business partnering with implementation team.

• Assisting in the annual and interim budgeting & forecasting processes, month end closing and reporting processes, in conjunction with Accounting and Transactions finance teams as well as various stakeholders around the company.

• Responsible for production of monthly KPIs and management report as well as performance of follow-up with business and cost centre owners.

• Responsibility for continuous improvements in financial reporting and processes, digitalizing and streamlining and pro-actively detecting and reporting financial risks/opportunities.

• Providing relevant and insightful financial performance data appropriate for various levels in the business – detailed operational as well as high level overview.

• Provide financial support and control to the Revenue Operations team on sales commissions

• Preparation of investment analyses and business cases when needed.

• Actively supporting Finance colleagues on ad-hoc analyses and requests.

The must haves 💪

• 3-5 years relevant working experience

• Fluent (written and oral) in English

• Excellent analytical skills

• Ability to consolidate and present the financial insights in a transparent way to management

• Strong interpersonal communication skills

• Strong Excel skills, a good knowledge of other Microsoft applications

• Ability to manage multiple concurrent projects

The nice to haves ➕➕➕

• Degree in relevant field of study

• Snowflake

The location

This role will be based in our Sofia office, with expectation of 2-3 days/week in the office.

What to expect from the interview process ❔

• Screening call with Talent Acquisition

• 1st interview with Director FP&A

• 2nd interview on-site with HR Manager, Hiring manager and a team member (FP&A Analyst)

• Final interview with CFO

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.

• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.

• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.

• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.

• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.

• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.

• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.