Associate AI Solutions Specialist
Copenhagen, Denmark | 32-36k DKK/month

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Read more about us here.

What you'll do 🏡💻

As an Associate AI Solutions Specialist, you'll help our customers get real value from Puzzel's AI products — our chatbots, emailbots and voicebots.

You'll work with leading AI bot technology for a genuinely varied client base — from Danish municipalities to UK local authorities and Scandinavian media groups — guiding each one from first build through to live solutions and beyond.

It's a role where you'll build deep expertise across AI implementation, systems integration and customer strategy all at once — a fantastic launchpad for a curious, tech-driven person in the early stages of their career.

Responsibilities:

• You will design and build production-ready chatbot, voicebot and emailbot solutions for some of Scandinavia's and the UK's largest organisations — configuring logic flows, scripting integrations, and taking ownership of technical delivery from kickoff to go-live.

• Get to know each client's business and train their teams to make the most of our AI platform.

• Build strong relationships with your clients, helping them use our products well and make confident customer-service decisions.

• Work side by side with our team of AI Solutions Specialists in a fast-moving delivery organisation.

• Feed insights back to our product team to help shape the roadmap and new features.

The must haves 💪

• Fluency in both Danish and English language (spoken & written).

• A bachelor’s degree or above, in a field related to (AI) tech and/or communication. Examples of good educational matches include:

  o Communication and IT

  o IT and Learning

  o Digital Design and Interactive Technologies

  o HA (IT)

  o Computer Science

  o Information Systems or Information Technology

  o Human-Computer Interaction

  o Computational Linguistics

  o Data Science / Machine Learning / Artificial Intelligence

• An analytical brain that can quickly identify and suggest enhancements for our solutions at customers as well as product improvements.

• Business understanding that will allow you to work closely with clients and partners.

• You are a confident communicator.

• Interest in tech, easy learner, eager to learn and perhaps some tech background.

• You don’t stop before our customers are happy.

The nice to haves ➕➕➕

• Experience with genAI, chatbot or similar customer contact solutions.

• Experience with scripting, APIs or webhooks.

• Having worked in a technical delivery environment.

• Comfort operating cross-functionally across technical and non-technical stakeholders.

• Experience owning customer relationships in a delivery context.

The location

This role is based in Copenhagen, with rough expectation of 2-3 days/week in the office.

What’s In it for You? 💰

• Competitive industry benchmarked salary of DKK 32-36k monthly

• Decent pension (8% company pension on top of basic; 4% from employee)

• Comprehensive benefits package

• Flexible, hybrid approach to working; split your time between the office and home

• Annual Summer and Christmas parties

• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent Acquisition

• 1st interview with AI Implementation Manager & an existing Associate AI Solutions Specialist.

• 2nd stage: psychometric & IQ assessments

• Final interview in person with AI Implementation Manager + Senior AI Solutions Specialist

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.

• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.

• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.

• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.

• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.

• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.

• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.