Office Mood Manager - Work-training opportunity via NAV
Oslo, Norway | 50% hours (20 hours per week)

This opportunity in Norway is intended as a work-training placement (arbeidstrening) in collaboration with NAV.

To be considered, you must be registered with NAV and eligible to participate in their programs.

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• 2023 customer NPS score of 37

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €57m revenue in FY 2024 (up from €50m in 2023)

• Currently ~300 employees

• Used by more than 1100 businesses across 40 countries

• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

Read more about us here.

About the role 🏡💻

We are exploring a Mood Manager role – a learning-focused opportunity centered around creating a positive, welcoming, and inclusive office environment.

This is not a permanent position, but a work-training opportunity designed to provide hands-on experience in workplace culture, coordination, and collaboration – with guidance and support throughout.

Your mission: Help make the office a place where people enjoy being – a true “home away from home.”

What you will be doing

This role is supportive in nature and will be adapted to your learning goals. Tasks may include:

1. Workplace & Culture support

• Help organize small social initiatives such as breakfasts, informal gatherings, and occasional after-work activities

• Contribute to creating a welcoming and positive office atmosphere

• Support simple initiatives that improve day-to-day employee experience

1. Office support tasks (with guidance)

• Assist with onboarding and offboarding-related tasks

• Support coordination with local vendors

• Help with basic administrative and practical office tasks

• Assist with maintaining overview of office supplies and environment

What you’ll gain 🌱

• Hands-on experience in workplace culture and office environment

• Insight into how a modern tech company operates

• Experience in coordination, communication, and teamwork

• A supportive environment focused on learning and development

Important information ⚠️

This is a work-training opportunity (arbeidstrening) and not a permanent position.
The role must be approved and arranged in collaboration with NAV.

If you are interested, please apply and ensure you are in dialogue with your NAV advisor regarding eligibility.

What We’re Looking For 💪

The must haves

• A positive and service-minded person who enjoys making others feel welcome

• Organized and able to handle simple tasks with support

• Curious and motivated to learn

• Comfortable communicating in English (Scandinavian language is a plus)

The nice to haves ➕➕➕

• Creative flair for design and atmosphere.

• Interest in wellbeing and team-building activities.

The location

This will be based in our Oslo HQ, with 3 days per week onsite. We are flexible with how you manage your hours, so you can do 3 days of 6 hours 40 minutes/day | 4 days of 5 hours | 5 days of 4 hours – whatever fits you best!

Reporting line

Reports to Nordics HR Manager (with close collaboration with local leadership).

What’s In it for You? 💰

• Valuable hands-on experience in office management and workplace culture.

• Opportunity to develop organizational and communication skills in a professional setting.

• Learn how to coordinate events and create an engaging office environment.

• Be part of a supportive team and contribute to a positive work atmosphere.

• Flexible working hours adapted to your training plan.

• A chance to build confidence and prepare for future employment.

What to expect from the interview process ❔

• Screening call with Talent Acquisition

• 1st interview with HR Manager Nordic (Hiring Manager)

• 2nd interview (if needed) to clarify any remaining questions before confirming the start date.

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.

• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.

• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male at the start of 2023 to 4 men: 5 women.

• We increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024! 2025 dipped back to 34% - but this has never been a tick box exercise, so we just want to make sure the trend remains positive.

• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.

• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.

• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.